Shipping policy

SECTION 1-SHIPPING PROCESSING TIME

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone regarding the delay.

SECTION 2-SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated depending on your shipping address and displayed at checkout. Delivery times may vary from 1-10 business days after order processing depending on location and rate selected. Some rates may be flat and non-variable.

Delivery delays can occasionally occur.

SECTION 3-SHIPPING CARRIERS & METHODS

We currently offer shipping for all our products through Canada Post. We also offer free local pickup from our base of operations for customers that wish to pick up their order personally. We also offer a free shipping method for orders above $50 CAD and a free wholesale shipping method for wholesale customer orders above $2,500 CAD.

We do not ship to P.O. boxes or APO/FPO addresses.

SECTION 4-SHIPMENT CONFIRMATION & ORDER TRACKING

All customers will receive a shipment confirmation email once your order has been placed.

For information regarding the status of your order please email sales@wise-bites.com with your order number in the subject line.

SECTION 5-TAXES

Wise Bites is not responsible for any taxes imposed to your order after the shipping of the purchased goods.

SECTION 6-DAMAGES

Wise Bites is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

SECTION 7-INTERNATIONAL SHIPPING POLICY

We currently ship to Canada and the United States.

SECTION 8-REFUND POLICY

Our Refund Policy, located at the bottom of this page, provides detailed information about options and procedures for returning your order.