Refund policy

We offer a 100% satisfaction guarantee on every product we sell. If you are not satisfied with the quality of any product you receive, you can request a full refund within 24 hours of receiving your product(s). To complete your return, we require a receipt or proof of purchase. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All refunds must be done through support@wise-bites.com. If necessary, all items must be sent to the below address:

Wise Bites
11786 River Road
Richmond, BC, Canada
V6X 1Z7

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@wise-bites.com.